These cases can prove difficult to advise on from a practical view point, getting it right view point and legal / compliance view point. To our busines they therefore represent both commercial and compliance risk.
New client team should really try and avoid getting involved with this, pass onto the client service team once they become a client, but with the:
appropriate expectation warning –
‘we will do our best, but may not be able to advise. Where we can advise be warned it can take a long time to solve’.