We meet and work for many interesting and inspiring clients here at Reeves Independent.  Our detailed and personslised service allows us to enjoy trusting and close relationships with the people who make up our client bank.  We thought it might be useful to share some simple ways in which we have helped our clients, scenarios which might just ring true with you.

A referral came our way this week from a successful business man who simply wanted to renew his life insurance and went through his accountants, a large well known company.

His application came back to the accountants as ‘rated’, which basically means that, due to certain health issues, his premium would be higher than expected; this is where his application came to a standstill and was not followed up by the accountancy firm.

The result being that the client was left without insurance which he wanted and needed and no one had bothered to explain what had happened and why.

Fortunately, for this client, his friend referred him to Reeves Independent and we are now reviewing his options.Alarmingly having reviewed his circumstances there is a question mark about whether he actually needs the cover to the levels initially discussed with his accountants.

Our Service

In situations like the above, we at Reeves would have communicated the ‘rating’ issue with the client immediately.

As soon as we get notice about a change in the terms offered we feel it is essential that the client is informed and has the reasons explained.

Having done that we would re-examine the reasons for applying for the product and ensure that the client regains their focus. At times like this people can become emotional and frustrated.

We would then look at all the options and opportunites to resolve the matter. This could include dropping the application, try another insurance company, change the terms, try and get more information to negotiate terms with the insurer.

The end result is that we would want to ensure that the client ends up with the best solution for their circumstances.

This is what we have done, we have met and had a full and frank meeting to determine what is actually required, with desired outcomes.  We have looked at the whole picture of  personal, family and business needs and have provided a comprehensive package of advice.